Section 1 — Store Credit (MyShaadi Wallet)
For all approved refunds and cancellations, you may choose to receive your money back in one of two ways:
| Option A — Refund to original source | Option B — MyShaadi Store Credit |
|---|---|
| Your refund goes back to: card → same card · UPI → same UPI · net banking → same bank · NEFT/cheque → bank transfer · cash → Store Credit (recommended) or cash collection arranged. Processing time: 5–7 working days for card/net banking. 2–3 working days for UPI. | Store Credit is added to your MyShaadiStore account: • Available instantly — no waiting period • Can be used on any future booking — services or products • No expiry — credit never expires • Visible in your account under 'My Store Credit' • Automatically applied at checkout when available • Non-transferable — can only be used by the account holder Processing time: Instant. |
The choice between Option A and Option B is always yours. MyShaadiStore will never force you to take Store Credit instead of a refund to your original payment source — except in the case of cash payments where bank transfer details are needed.
Section 2 — Product Orders
Product orders include all physical items purchased through MyShaadiStore: Clothing, Jewellery, Footwear, Accessories, Gifts, Hampers, Invitations, Sweets, Wedding decor items, Electronics (Streedhan), and all other products in the Shopping section.
🚫 No Return Policy — Please read carefully
MyShaadiStore does not accept returns on any product under any circumstances. Wedding products by their nature are purchased for use over a short period — one ceremony, one function, or one event. To protect all customers fairly and prevent misuse, all product sales are final. The only exception is replacement — where the item delivered is genuinely wrong (different from what was ordered) or is damaged before use and evidence is provided at the time of raising the request. A product that has been used, worn, or altered in any way is not eligible for replacement.
2.1 Cancellation before dispatch
If you cancel a product order before it has been dispatched from our warehouse, you are eligible for a full refund.
| When | Refund amount | Your options |
|---|---|---|
| Before order is dispatched from warehouse | 100% of amount paid | Refund to original source OR Store Credit |
How to cancel before dispatch
Log into your account → My Orders → Select the order → Click 'Cancel Order'. Cancellation is instant if the order has not yet been dispatched. If dispatch has already happened, cancellation is no longer possible.
2.2 Wrong or damaged item — Replacement only
If you receive a product that is wrong (different from what you ordered) or is visibly damaged on delivery, you may raise a replacement request within 5 days of delivery. Replacements are not available after 5 days from delivery. MyShaadiStore does not accept returns — the product must remain with the customer.
| Situation | Resolution | If resolution not possible |
|---|---|---|
| Wrong item delivered | Replacement of correct item dispatched at no extra cost | Full refund — original source OR Store Credit |
| Damaged item delivered | Replacement dispatched at no extra cost | Full refund — original source OR Store Credit |
| Item missing from delivery | Missing item dispatched immediately | Refund for missing item value — original source OR Store Credit |
How to raise a replacement request — evidence required
Log into your account → My Orders → Select the order → Click 'Report an Issue'. You must upload: (1) an unboxing video or photos taken at the time of opening the package — before the item was used or worn, and (2) clear photos of the wrong item or the damage. Replacement requests submitted without evidence, or where the item shows signs of use, will not be accepted. Our team will review within 48 hours.
2.3 Perishable products (flowers, food, sweets, fresh items)
All complaints for perishable items must be raised within 4 hours of delivery.
| Complaint raised within | Resolution | Refund option |
|---|---|---|
| Within 4 hours of delivery | Same-day fresh replacement attempted first | If replacement not possible — original source OR Store Credit |
| After 4 hours of delivery | Not accepted — perishable nature prevents assessment | No refund or replacement available |
2.4 No returns after delivery — all sales are final
Once a product is delivered, it cannot be returned under any circumstances. MyShaadiStore does not operate a return model. If the product delivered is correct and undamaged, the sale is final.
The only situations where a replacement is considered after delivery are:
- Wrong item delivered — item received is different from what was ordered
- Item damaged before use — damage is visible at the time of unboxing and evidence is provided immediately
Used products are not eligible for replacement
If a product has been used, worn, tried on, altered, or is no longer in its original packaged condition, it is not eligible for replacement. Our team will verify the evidence submitted and if signs of use are detected, the replacement request will be declined.
2.5 Items not eligible for replacement or refund
- Customised or personalised items (name-printed items, custom invitations, personalised gifts) once the customisation process has begun
- Innerwear, lingerie, or personal hygiene products
- Digital products (digital invitations, wedding websites) once delivered
- Items damaged due to customer misuse after delivery
- Items raised after the 5-day replacement window has passed from delivery date
Section 3 — Service Orders
Service orders include all bookings where a vendor delivers a service on or before your event date: Photography, Videography, Decoration, Catering, Bridal Makeup, Mehendi, Entertainment, Pandit services, Venue coordination, Guest management, Pre-wedding shoots, Honeymoon packages.
3.1 How service payments work
| Payment stage | What it is | Refundable? |
|---|---|---|
| Token / Booking advance | Minimum advance paid at the time of booking to confirm the order. Amount varies by service category. | Non-refundable once a vendor has been assigned and briefed. Fully refundable if MyShaadiStore cannot assign a vendor. |
| Balance payment | Remaining amount due — can be paid as a lump sum or in instalments as agreed. | Refundable as per the cancellation timeline in Section 3.2. |
3.2 Customer cancellation — refund by timeline
If you cancel a confirmed service order, the refund amount depends on how many days remain before your event date at the time of cancellation:
| Days before event | Token | Refund on balance paid | Your options |
|---|---|---|---|
| 30 or more days | Forfeited | 100% of balance paid | Original source OR Store Credit |
| 15 to 29 days | Forfeited | 75% of balance paid | Original source OR Store Credit |
| 7 to 14 days | Forfeited | 50% of balance paid | Original source OR Store Credit |
| Less than 7 days | Forfeited | No refund | — |
| Day of event | Forfeited | No refund | — |
Example
You booked a Photography package for ₹30,000 — ₹9,000 token + ₹21,000 balance. You cancel 20 days before the event. Token ₹9,000 is forfeited. 75% of balance paid (₹21,000 × 75% = ₹15,750) is refunded. Your choice: ₹15,750 back to your original source, or ₹15,750 as Store Credit.
3.3 Payment methods for service orders
| Payment method | Refund processing | Processing time |
|---|---|---|
| Credit / debit card (Razorpay) | Refunded automatically to original card | 5–7 working days |
| UPI — GPay, PhonePe, Paytm etc. (Razorpay) | Refunded automatically to original UPI | 2–3 working days |
| Net banking (Razorpay) | Refunded automatically to original bank account | 5–7 working days |
| Bank transfer / NEFT / IMPS | Our team contacts you to confirm account details and processes NEFT | 3–5 working days after confirmation |
| Cheque | Our team contacts you to confirm bank account details | 5–7 working days after confirmation |
| Cash | Refunded as Store Credit (recommended) or cash collection arranged — city dependent | Store Credit: instant. Cash: 3–5 working days |
3.4 Cancellation by MyShaadiStore
In rare circumstances, MyShaadiStore may need to cancel a confirmed service order due to an operational failure on our part. In these cases, you are entitled to a full refund including the token amount.
| MyShaadiStore cancellation | Your entitlement |
|---|---|
| MyShaadiStore cancels due to inability to fulfil | 100% refund — full amount including token. Your choice: Original payment source OR Store Credit. Processing time: 7 working days. |
3.5 Razorpay technical error — double charge or failed transaction
If a payment fails but the amount has been debited from your account, or if you are charged twice for the same order:
- Contact us immediately on WhatsApp with your payment details and bank statement screenshot
- Our team will verify with Razorpay within 24 hours
- If confirmed, the extra amount is automatically reversed by Razorpay to your original account
- Processing time: 5–7 working days from verification
Section 4 — How to Request a Cancellation or Refund
| Step | Action | What happens next |
|---|---|---|
| 1 | Log into your MyShaadiStore account | Go to www.myshaadistore.com and log in with your registered phone number |
| 2 | Go to My Orders or My Bookings | Find the order you want to cancel or raise an issue with |
| 3 | Click 'Cancel Order' or 'Report an Issue' | Select the reason for cancellation or describe the issue. Upload photos if reporting a product problem. |
| 4 | Our team reviews your request | We review within 24 hours for standard requests. Same-day review for urgent cases (event within 7 days). |
| 5 | We confirm the refund amount | You receive a WhatsApp message and email confirming order cancelled, refund amount, and your two options. |
| 6 | You choose your refund method | Reply on WhatsApp or select in your account: original source OR Store Credit. |
| 7 | Refund processed | Original source: 2–7 working days depending on payment method. Store Credit: instant. |
For urgent cancellations or issues
Contact us directly on WhatsApp using the link in the website footer. Our team is available 10 AM to 8 PM, Monday to Saturday. For event-day emergencies, we respond within 30 minutes.
Section 5 — Disputes and Escalations
If you believe a cancellation or refund has been processed incorrectly, or if you are not satisfied with the resolution offered:
- Contact us on WhatsApp within 7 days of receiving the refund confirmation
- Provide your Order ID, the issue description, and any supporting evidence (photos, screenshots, communication)
- Our senior team will review and respond within 48 hours
- If the dispute cannot be resolved through WhatsApp, please email us at connect@myshaadistore.com with all details
MyShaadiStore is committed to fair resolution of all disputes. We follow the guidelines of the Consumer Protection Act 2019 and the Information Technology Act 2000 in handling all customer complaints.
Section 6 — General Terms
6.1 Refunds are processed to the original account holder only
Refunds — whether to original payment source or Store Credit — will only be processed to the person who made the original payment. Refunds cannot be redirected to a third-party account or a different payment method than what was used.
6.2 Store Credit is non-transferable and non-encashable
Store Credit in your MyShaadiStore account cannot be transferred to another customer account, cannot be converted to cash, and cannot be withdrawn. It can only be used for future purchases and bookings on www.myshaadistore.com.
6.3 Fraudulent refund claims
MyShaadiStore takes fraudulent refund claims seriously. If a customer is found to have submitted false claims, fabricated damage, or abused the refund process, their account may be suspended and we reserve the right to pursue recovery of any amounts refunded in error.
6.4 Changes to this policy
MyShaadiStore reserves the right to update this Refund, Cancellation and Store Credit Policy at any time. Any changes will be published on this page with the updated effective date. If you have a pending order at the time of a policy change, the policy in effect at the time of your booking applies to that order.
6.5 Governing law and jurisdiction
This policy and any disputes arising from it are governed by the laws of the Republic of India. All disputes are subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. By placing an order on MyShaadiStore, you agree to this jurisdiction.
Need help?
Reach out — we respond 10 AM to 8 PM, Monday to Saturday.
Registered office
EPICENHANCE SERVICES & PRODUCTION PRIVATE LIMITED
Shop No. 2, Bandra Plot Bakery, Jhula Maidan Road, Opp Quality, Jogeshwari East, Mumbai — 400060, Maharashtra, India